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How can companies create personal, one-on-one long-lasting relationships while deploying digital, automated technology that all but eliminates the human factor? Ahead of her session at TFM 2019, Payal Raina explains how businesses can use the latest marketing technologies to deliver powerful, seamle...
There is no doubt that Covid-19 is a powerful force that is changing the way we work, rocking the economy and driving businesses in all industries and sectors to revisit and adapt their strategies. In late February 2020, analyst firm IDC canvassed 32 chief experience officers (CXOs) in 10 industries...
When it comes to revolutionising how financial services are delivered and experienced, the FinTech industry stands at the forefront of innovation, with customer experience (CX) being central to this transformation. Customers are becoming more tech-savvy, and the demand for more personalised services...
When it comes to revolutionising how financial services are delivered and experienced, the FinTech industry stands at the forefront of innovation, with customer experience (CX) being central to this transformation. Customers are becoming more tech-savvy, and the demand for more personalised services...